tgcloud Privacy Policy

tgcloud operates the online gaming platform accessible at tgcloud.bet, providing casino games, sports betting, bingo, cannon fishing games, and ancillary account management services to Filipino players across Luzon, Visayas, and Mindanao. In the course of providing these services, tgcloud collects and processes personal data about its players and website visitors.

tgcloud is committed to protecting the privacy and personal data of every individual who interacts with the platform. This Privacy Policy sets out, in clear and plain English, what data we collect, why we collect it, how long we keep it, who we may share it with, and what rights you have in relation to your own data.

This policy is issued pursuant to and in compliance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). It also reflects tgcloud's obligations as a PAGCOR-regulated gaming operator with respect to player data governance.

For the purposes of the Data Privacy Act of 2012, the Personal Information Controller (PIC) responsible for the processing of personal data collected through tgcloud is:

tgcloud has appointed a Data Protection Officer (DPO) as required under the Data Privacy Act. The DPO is responsible for overseeing tgcloud's compliance with RA 10173, handling data subject requests, and liaising with the National Privacy Commission. Players may contact the DPO by emailing the support address listed above with the subject line "Data Protection Officer – Privacy Inquiry".

tgcloud collects the following categories of personal data, depending on the nature of your interaction with the platform:

tgcloud collects personal data through the following methods:

• Direct Provision by You: When you create a tgcloud account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to promotions.
• Automated Technical Collection: When you visit or use the tgcloud platform, certain technical and usage data is automatically logged by our servers and analytics systems, including your IP address, device identifiers, and session activity.
• Third-Party Payment Processors: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, or Metrobank, the relevant processor may share transaction confirmation data with tgcloud to match incoming funds to your account.
• KYC Verification Services: tgcloud may use PAGCOR-approved third-party identity verification providers to validate government-issued documents submitted during the KYC process. These providers return a verification result and data confidence score to tgcloud.
• Cookies and Tracking Technologies: As detailed in Section 10 of this Privacy Policy, tgcloud uses cookies and similar technologies to collect usage and preference data during your browsing sessions on the platform.

Under the Data Privacy Act of 2012, tgcloud processes personal data only when one or more of the following lawful criteria apply:

• Consent: You have given specific, informed, and unambiguous consent to the processing of your personal data for one or more stated purposes. Consent may be withdrawn at any time, subject to limitations where processing is also justified on another legal basis (e.g., legal obligation).
• Contractual Necessity: Processing is necessary for the performance of the contract between you and tgcloud — including account management, game service delivery, payment processing, and customer support.
• Legal Obligation: Processing is required for tgcloud to comply with applicable Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act itself.
• Legitimate Interests: Processing is necessary for tgcloud's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided these interests are not overridden by your privacy rights.
• Vital Interests: In limited circumstances, processing may be necessary to protect the vital interests of a data subject, including responses to responsible gaming concerns that indicate a risk to a player's wellbeing.

tgcloud processes personal data for the following specific purposes, using only the data categories necessary for each purpose (data minimisation principle):

• Account Creation and Management: Setting up and maintaining your tgcloud player account, authenticating your identity on login, and managing account security settings including two-factor authentication.
• KYC and Age Verification: Verifying that you meet the 21+ age requirement and confirming your identity as required by PAGCOR regulations and the Anti-Money Laundering Act, before enabling full deposit and withdrawal access.
• Payment Processing: Executing deposits and withdrawals via GCash, PayMaya, BPI, BDO, or Metrobank, reconciling transactions to your account balance, and generating transaction receipts.
• Game Service Delivery: Facilitating gameplay across all tgcloud products including slots, live casino, bingo, cannon fishing, and sports betting; recording game outcomes and maintaining game history for dispute resolution.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeover attempts, multi-accounting, and other prohibited conduct as defined in the tgcloud Terms & Conditions.
• Responsible Gaming: Monitoring player activity for patterns consistent with problem gambling; administering self-imposed deposit limits, cooling-off periods, and self-exclusion arrangements; complying with PAGCOR responsible gaming requirements.
• Customer Support: Responding to queries, resolving disputes, and providing assistance via live chat and email.
• Loyalty Programme: Calculating and crediting loyalty points, determining tier status, and delivering tier-based benefits and rewards to eligible players.
• Marketing Communications: Sending promotional emails, SMS notifications, and in-platform messages about tgcloud offers and new features — only where you have provided separate consent for marketing communications, which may be withdrawn at any time.
• Legal and Regulatory Compliance: Maintaining records as required by PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities; responding to lawful information requests.
• Platform Improvement: Conducting analytics on aggregated, anonymised usage data to improve tgcloud's features, performance, and user experience.

tgcloud does not sell your personal data to third parties. We share personal data only in the following circumstances and with the following categories of recipients:

• Payment Processors: GCash (G-Xchange Inc.), PayMaya (Voyager Innovations), and Philippine banking institutions (BPI, BDO, Metrobank) receive transaction data necessary to execute your deposits and withdrawals.
• Identity Verification Providers: PAGCOR-approved KYC providers receive identity document data solely for verification purposes. These providers act as Personal Information Processors (PIPs) under tgcloud's data processing agreements.
• Game Content Providers: Providers such as Evolution Gaming, JILI Games, and Pragmatic Play receive a session token and minimum player data (account ID, currency) necessary to deliver game services. They do not receive your full identity or payment information.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, the Bureau of Internal Revenue, and other competent Philippine government authorities may receive data in response to lawful orders, requests, or regulatory audits.
• Law Enforcement: tgcloud may disclose personal data to Philippine law enforcement agencies where required by law or court order, or where necessary to prevent or investigate suspected financial crime.
• Professional Advisors: Legal counsel, accountants, and auditors retained by tgcloud may have access to personal data on a need-to-know basis under professional confidentiality obligations.
• Business Successors: In the event of a merger, acquisition, or asset sale involving tgcloud, personal data held on the platform may be transferred to the acquiring entity, subject to the same data privacy protections and with prior notice to affected players where required by law.

Some of tgcloud's third-party service providers — including live casino game studios and platform infrastructure providers — may be located or operate servers outside of the Philippines. Where personal data is transferred internationally as part of these service arrangements, tgcloud ensures that appropriate safeguards are in place, including:

• Contractual provisions that bind the recipient to data protection standards at least equivalent to those required under RA 10173
• Transfer only of the minimum data necessary for the specific service purpose
• Where required, prior notification to or approval from the National Privacy Commission

By using tgcloud, you acknowledge that some of your personal data may be processed in countries outside the Philippines as part of the platform's technical infrastructure, subject to the protections described above.

tgcloud retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and Identity Data: Retained for the lifetime of the account and for a minimum of five (5) years after account closure, as required by PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Transaction and Gaming Activity Records: Retained for a minimum of five (5) years after each transaction or session, consistent with AMLC reporting requirements and PAGCOR audit obligations.
• KYC Documents: Retained for a minimum of five (5) years after account closure or the last transaction, whichever is later.
• Customer Support Records: Retained for a minimum of two (2) years after the resolution of each support interaction.
• Technical and Usage Logs: Retained for a maximum of twelve (12) months for security and analytics purposes, then aggregated or deleted.
• Marketing Consent Records: Retained until consent is withdrawn, plus an additional one (1) year to evidence the consent history.

After the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with tgcloud's data disposal procedures.

tgcloud uses cookies and similar technologies (including local storage objects and pixel tags) on the tgcloud.bet website and platform to support the following functions:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a gaming session, and cookies that remember your language and regional preferences. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences across sessions (e.g., preferred game view, responsible gaming reminder settings) to provide a more personalised experience.
• Analytics Cookies: Used to measure platform traffic, page visit patterns, and feature usage on an aggregated basis. This data helps tgcloud improve the platform experience for Filipino players.
• Security Cookies: Help detect and prevent suspicious login activity, including identifying unusual access patterns that may indicate account compromise.

tgcloud does not use third-party advertising cookies or share cookie data with advertising networks.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the tgcloud platform, including logging in and playing games.

Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights in relation to your personal data held by tgcloud:

To exercise any of the above rights, please contact the tgcloud Data Protection Officer at the support email listed in Section 2, using the subject line "Data Subject Rights Request – [Your Right]". tgcloud will respond within thirty (30) calendar days of receiving a verified request. Additional verification of your identity may be required before data subject requests are actioned, to protect against fraudulent requests.

tgcloud implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These include:

• Encryption in Transit: All data transmitted between your device and tgcloud's servers is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to all connections including login, payment, and game sessions.
• Encryption at Rest: Sensitive personal data stored in tgcloud's databases — including identity documents, payment references, and account credentials — is encrypted at rest using industry-standard algorithms.
• Access Controls: Access to personal data within tgcloud's systems is restricted to employees and systems that require it to perform their specific functions. Access is governed by role-based permissions and subject to audit logging.
• Two-Factor Authentication: Available to all players for account login, and required for certain high-value operations, to reduce the risk of account takeover.
• Penetration Testing and Security Audits: tgcloud's platform undergoes regular security assessments by independent security professionals to identify and remediate vulnerabilities.
• Incident Response: tgcloud maintains a formal data breach response procedure. In the event of a personal data breach that is likely to result in significant harm to affected players, tgcloud will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and affected players will be notified without undue delay, in accordance with RA 10173 breach notification requirements.

Despite these measures, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their tgcloud accounts and to enable two-factor authentication. If you suspect your account has been compromised, contact tgcloud support immediately via live chat.

The tgcloud platform is strictly restricted to individuals aged 21 years and above, in compliance with PAGCOR regulations governing online casino gaming in the Philippines. tgcloud does not knowingly collect personal data from any individual under 21 years of age.

If tgcloud becomes aware that personal data has been collected from a person under the age of 21 — whether through KYC verification failure, a report, or any other means — the associated account will be immediately suspended, any collected data will be deleted (except where retention is required for regulatory compliance or ongoing investigation), and the matter will be referred to PAGCOR as required.

Parents or guardians who believe their child under 21 has created a tgcloud account or submitted personal data to the platform are encouraged to contact the tgcloud Data Protection Officer immediately at the support email address in Section 2.

tgcloud may update this Privacy Policy from time to time to reflect changes in our data processing activities, applicable Philippine law, NPC guidelines, or PAGCOR regulatory requirements.

When material changes are made to this Privacy Policy, tgcloud will:

• Update the "Last Updated" date at the top of this page
• Send an email notification to all registered players at their account email address, at least seven (7) days before the revised policy takes effect
• Post a prominent notice on the tgcloud platform for a reasonable period following the update

Your continued use of tgcloud after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated terms, you must stop using the platform and may request account closure, after which tgcloud will retain only the data it is legally required to keep.

The current version of this Privacy Policy is always accessible at tgcloud.bet/privacy-policy. The governing version is the English-language text published at that URL.

For any questions, concerns, or requests relating to this Privacy Policy or tgcloud's data processing practices, please contact the tgcloud Data Protection Officer:

If you are not satisfied with tgcloud's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC), the Philippine government body responsible for enforcing the Data Privacy Act of 2012. The NPC may be reached through its official government website at privacy.gov.ph.